Checklist for Success: How Patient Access Education Can Have a Positive Impact on the Revenue Cycle

Checklist for Success: How Patient Access Education Can Have a Positive Impact on the Revenue Cycle

nThrive Education Webinar

Patient Access Education Holds the Key

Health care revenue cycle management begins with Patient Access and ends when the patient’s account is paid and closed. Patient Access staff are on the front line and can make or break the claims process depending on the accuracy and completeness of the information they collect prior to service.

Today’s Patient Access professional is challenged to deal with a wide range of complex issues, from determining eligibility and benefits among a broad field of varying payor rules, incomplete provider or patient documentation, the burden of meeting medical necessity and more.

In the Patient Access Webinar, we cover six common issues Patient Access professionals routinely encounter in their everyday work. We also provide educational suggestions to help your staff get up to speed, as well as process improvements to further improve accuracy and efficiency.

Learning Objectives:

  • Provide clarity on how Patient Access education can impact your revenue cycle from front to back
  • Review the need for education and process improvement
  • Examine six common Patient Access challenges:
  • Advanced Beneficiary Notice of Non-coverage
  • Medicare Outpatient Observation Notice
  • Medical Necessity
  • Errors and Denial Outcomes
  • Provider Orders
  • Scheduling Surgery Encounters


Lori Purcell, RHIA, CCS

nThrive Educational Consulting and Training Specialist

Lori Purcell is an educational consulting and training specialist working closely with clients and nThrive Education, the organization’s industry-leading education platform.

With over 25 years of experience, Ms. Purcell is a coding and documentation specialist dedicated to improving and monitoring the quality of coding to secure appropriate reimbursement. Prior to joining nThrive, she served as Director of Coding Compliance for Capella Healthcare and was a Senior Consultant for Quorum Health Resources Learning Institute where she trained thousands of coders and assisted facilities by auditing outpatient claims and charge description masters. As an ICD-10 trainer, she is passionate about knowledge transfer to help coders understand and apply ICD-10-CM and CPT codes.

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