“Keeping up with COVID-19” webinar recap: Provider life during and post-COVID-19

The U.S. healthcare arena has exhibited incredible flexibility, pivoting its approach to services, care, colleagues, infrastructure and bottom-line financials since February, when the first cases of COVID-19 were diagnosed in the Northwest.

In the nThrive webinar, “Provider Life During and Post-COVID-19,” leaders from three healthcare systems shared how they have dealt with COVID-19, from preparation to survival, dealing with the pandemic and preparing for aftershocks.

In a panel discussion led by Chief Marketing Officer at nThrive Kristen Saponaro, healthcare organization leaders Trinity Health Senior Vice President and Revenue Officer David Bittner, Riverside Health System Vice President of Revenue Cycle at Riverside Medical Group of Riverside Health System Charlie Graham, and Vice President of Revenue Integrity at Banner Health Brad Tinnermon, shared their organizations’ learning experiences, solutions and plans, from preparation and survival to the present.

During the discussion, Bittner, Graham and Tinnermon revealed how their organizations prepared for the pandemic and the challenges they faced, how daily business was impacted by elective procedure cancellations and shelter-at-home rulings. Each leader related how they handled staffing challenges on the front line. Now in recovery, learn how each has planned for the return of elective procedures, what their new normal is and the lessons each medical organization has learned to prepare for the next wave of COVID-19 or any business disruptions.

Questions answered by the healthcare leaders

Saponaro asked each panel member direct questions about how they addressed challenges that their healthcare organizations faced and have overcome. Each leader answered truthfully and shared their successes and pains. Read their answers here. A sample of the questions include:

  1. How the three organizations were best prepared for the COVID-19 business disruption and the biggest challenges that posed the greatest risks.
  2. How one organization’s relationship with its physician group changed during COVID-19.
  3. How another’s organization, in the midst of consolidating business offices, restructuring leadership and migrating to a new EMR dealt with the new challenges.
  4. The lessons each organization has learned from this experience and what they’ll build into plans to deal with future disruptions.
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