Dear Reader –

Welcome to the latest issue of The nQuirer. In this month’s edition, you’ll find a broad selection of impactful healthcare solution resources featuring helpful information about the health care industry, as well as details on an upcoming opportunity to meet with nThrive health information technology experts.

nThrive will participate in the AHIMA Health Data and Information Conference, set to take place in Chicago, IL from September 14 – 18, 2019. Our experts are eager to meet with you at booth #2024 to discuss how we can help your health care organization improve revenue capture through best practice health information management. And, don’t miss our medical education session on September 17 at 4:30 p.m., in which nThrive Vice President Process Excellence Denise Johnson and nThrive Senior Director CDI & Charge Audit Amy Rector will present, "Integrating Clinical and Financial Process and Data to Drive Revenue Integrity."

On another note, this month's The nQuirer includes a health care patient satisfaction blog showcasing the results of a survey designed with nThrive partner PatientCo, offering informative insights on the overall patient financial experience. The blog, co-authored by PatientCo Chief Strategy Officer Alan Nalle and nThrive Senior Director Revenue Cycle Solutions Olivia Currin-Britt, explores the disconnects between the views of patients and their health care providers. The January 2019 survey spotlighted the key concerns of both stakeholders, focusing on numerous aspects of the health care financial experience. The results identified areas of alignment as well as an eye-opening disconnect, as you’ll read in the blog.

Next, be sure to check out our informative medical billing and coding webinar entitled, "The Value of a Complete Coding Quality Audit Program." Health care industry experts will tell you that identifying medical coding issues soon after they occur can significantly impact ROI and overall revenue cycle management performance. Watch our webinar to learn how you can build a strong and effective medical coding audit program for your health care organization. What’s more, you’ll have the opportunity to earn a CEU at virtually no cost.

Finally, I’d like to turn your attention to an nThrive B2B partnership success story. In this scenario, a community-based network provider of Medicare Advantage health plans partnered with nThrive to achieve truly remarkable results through proven claims management solutions. In the end, the provider observed a 20-day decrease in claims processing. Read on to learn more about this fruitful health care claims management partnership.

Once again, I hope you’ll connect with nThrive at September’s AHIMA Conference. If you’re not planning to attend, please know that you can contact us at at any time. As always, I emphasize the proven value that our health information management solutions and revenue cycle management experts can bring to health care organizations like yours.


Joel Hackney, CEO