Dear Reader –

Happy New Year from all of us at nThrive! It's hard to believe 2018 is over, but I'm looking forward to seeing all that 2019 will bring. And of course, I wish you great success and good health in the year to come.

As the saying goes, "new year – new me," and I must say, at the beginning of each new year, I can't help but think about how closely that relates to health care. With the way the industry is evolving, it seems as though every day there are new changes, and with every passing year, the transformations are astounding. I'm interested to see what changes this industry will experience over the next 12 months. Once change that I think we'll continue to see expand is that 80 percent of hospitals are considering full revenue cycle management (RCM) outsourcing.

If you think 2019 is the year to change your health care organization's processes and explore how a revenue cycle management outsourcing engagement can help improve your operational efficiency and financial return, I encourage you to view our latest nThrive On-Demand Webinar presented by nThrive Senior Vice President of Advisory and Implementation Services Erica Franko.

While I am fascinated about how health care is transforming, something that stays consistent is the shift from volume to value. If you find that this change has become a challenge for your health care organization, view another nThrive webinar where former nThrive Chief Medical Officer Carl E. Couch, MD, MMM partnered up with the National Rural Health Association to discuss "The Strategic Value of Value." Dr. Couch shares how even the smallest of improvements can make a big difference in the long run. If you're interested in learning the meaning of value to providers, payors and patients, you can view the replay here.

The last webinar that I suggest you view is entitled, "Defending Your Chargemaster," presented by nThrive Vice President of Business Health Solutions Rebecca Marsh. In this session, you'll discover ways to define your Chargemaster, consider current medical industry trends and patterns, address areas of potential risk for hospitals, learn risk areas and develop a plan to proactively defend your Charge Description Master structure, negotiate payor contracts and how to develop an internal audit and monitoring program.

Finally, we all know that underpayments are a serious matter and can affect your facility in more ways than one. And did you know that nearly 50 percent of payment discrepancies are due to underpayments, representing $752k in lost revenue for a health care provider with an average payor mix? To reduce underpayments and improve your revenue cycle, follow the nThrive executive checklist. By implementing an underpayment checklist, you will make process improvements that ultimately accelerate payment and increase your cash on hand. For questions, email us at

Again, I hope you're able to carve out a few minutes to review our newest health information management assets, and I look forward to hearing from you on how nThrive can help your health care organization thrive in 2019 and every year that follows.

Here's to another wonderful year!

Joel Hackney, CEO