Bring a new day to your revenue cycle

Join our 2021 Virtual User Forum

September 21-24 or October 12-14

We’re all navigating a constantly changing “new normal” in healthcare every single day. At nThrive, there’s one thing you can count on: We will bring a new day to your revenue cycle by making it simple, efficient and accurate.

During this year’s Virtual User Forum you will:

  • Get the latest market trends and understand their impact
  • Learn best practices, and share your experiences and suggestions
  • Preview our product enhancements
  • Help shape our portfolio roadmap
  • Collaborate and network with healthcare colleagues
Select a date that works for you:
September 21-24 or October 12-14

Cost? There is no charge to participate.

Preview the agenda and register today.
All sessions reflect Eastern Time.

Don’t miss this opportunity to gain valuable knowledge!

If you have any questions, please contact [email protected].
  • September's Agenda
  • October's Agenda

Tuesday, September 21

THOUGHT LEADERSHIP

Leveraging Education to Improve Patient Experience, Financial and Operational Outcomes

A well-trained staff improves the patient experience, your revenue cycle, and financial and operational outcomes—but where to start? In this session, you will discover strategies for developing internal education plans, including cross-training and growing your own labor pool. This session will also review the elements that factor into an education plan, including pre- and post-assessments, generational learning techniques and more, so you can hit the ground running.

Presenters

UF-Speaker-Darcelle-Johnson

Darcelle K. Johnson

Senior Manager, Educational Content Development

Darcelle K. Johnson is the Senior Manager of Educational Content Development. Ms. Johnson manages a team of subject matter experts in all areas of the revenue cycle (front/middle/back) for nThrive Learning Solutions. She is an experienced hospital revenue cycle professional with over 25 years of healthcare experience and over 12 years of leadership in driving solutions and processes in front and back-end activities (registration/audit/billing/denial management/collections). With a multitude of revenue cycle management experience, she is also an experienced trainer and educator in online learning solutions.

UF Speaker Debbie Flieger

Debbie Flieger

Manager, Client Concierge

With over 25 years of experience within the healthcare industry, Ms. Flieger has trained thousands of coders and providers in ICD-10-CM and CPT coding. She joined nThrive as a member of the education development team and is currently the manager of Client Concierge. Ms. Flieger served as President of the St. Louis West Chapter of the AAPC and received the chapter’s Coder of the Year award in 2012. 

BEST PRACTICES

Working in CDM Master

This session will focus on workflow optimization and will offer strategies for monthly, quarterly and annual maintenance to achieve maximum utilization with CDM Master. Following, there will be an open round table discussion including a client panel Q&A session.

Presenter

UF Speaker Beth Myers

Beth Myers

Principal Adoption Success Consultant

Beth Myers joined nThrive in March 2013 as an Account Manager supporting Charge Integrity products, including CDM Master, Cost to Charge Analytics,  and KnowledgeSource. In her current role, Ms. Myers assists customers with realizing the full value of nThrive products and how to use them to best benefit their organization and achieve their goals. She received her Bachelor of Science in Management from Georgia Tech with specializations in Marketing, Operations, and Industrial/Organizational Psychology.

PRODUCT STRATEGY AND ROADMAP REVIEW

CDM Master

This session will cover current market trends impacting chargemaster coding and compliance along with nThrive’s product strategy to meet market needs. The session will review what was accomplished this year and provide an update on CDM Management, nThrive’s new state-of-the-art cloud-based chargemaster management platform, which is live in several early adopter sites. Plans for next year will also be reviewed.

Presenter

UF Speaker Mark Bourdreaux

Mark Boudreaux

Director, Product Management

Mark Boudreaux has been with nThrive since 2005. During that time, Mr. Boudreaux has worked in product management and product marketing, supporting several of nThrive’s revenue cycle technology solutions. Currently, Mr. Boudreaux is the Director of Product Management for nThrive. In this role, he is responsible for managing and directing the overall product vision for nThrive’s charge integrity solutions. Mr. Boudreaux earned a Bachelor of Science degree in both Health Information Management (1994) and Business Administration (1985) from the University of Louisiana at Lafayette. 

THOUGHT LEADERSHIP

Robotic Process Automation (RPA)

This session will provide insight into RPA and how it can help hospitals and providers improve productivity and efficiency by streamlining operations, reducing the time required to complete tasks, improving financial performance, and lowering labor costs through the utilization of bots. Here, you will learn how to automate complex tasks including claim edit resolution, denials management, authorization management, and other processes.

Presenter

UF Speaker Bill Knox

Bill Knox

VP Product Management

Bill Knox is Vice President of Product Management for nThrive Collections, Denials, and RPA products. He has worked for nThrive for 27 years and served many roles supporting our clients. Mr. Knox has spent a tremendous amount of time in hospital business offices identifying problems in the billing and collections processes that require innovative technology solutions. He holds a Bachelor of Science degree from Texas A&M University. 

Wednesday, September 22

BEST PRACTICES

Working in Contract Management

Contract Management Optimization: Keys to Driving Accuracy and Realizing Value

This will be a panel discussion about vital contract management processes such as how transaction codes impact your accounts, Advanced Worklist coaching, a file processing overview, netting down your A/R and a discussion about Contract Analyzer. Panelists will include clients and nThrive team members.

Presenter

UF Speaker Pat Nicks

Pat Nicks

Principal Adoption Success Consultant

Pat Nicks has worked in contract management for 20 years, helping clients get ROI from the product through functional training and training clients on how to combine Contract Management into their PSA workflow. Before joining nThrive, Mr. Nicks obtained extensive knowledge of hospital revenue cycle over a 27-year period in the hospital industry. Mr. Nicks is a Certified Trainer and has multiple certifications from the Texas Hospital Association and other training groups.

PRODUCT STRATEGY AND ROADMAP REVIEW

Contract Management

This session will cover nThrive’s Contract Management product strategy and roadmap. Updates will be provided regarding strategic initiatives around self-service repricing, Chromium-based browser capability efforts, self-service payor code mapping and line-item worklists. Ongoing enhancements and new development will also be discussed.

Presenter

UF Speaker Zantaya Collins

Zatanya Collins

Director, Product Management

Zatanya Collins serves as Director of Product Management for nThrive’s Contract Management suite of products. Ms. Collins is responsible for managing and directing the overall product vision for nThrive’s contract management solutions. She has over 24 years of healthcare experience, including 20 years with nThrive. Ms. Collins graduated Magna Cum Laude with a degree in Economics from Tougaloo College and has a Master of Public Health degree with an emphasis in Healthcare Administration from Northern Illinois University.

BEST PRACTICES

Working in Patient Access

Learn how to manage and optimize CarePricer adoption and utilization. This session will focus on estimation accuracy, point-of-service collection and overall ROI through use of the CarePricer product and reporting. Hear from a client on their success in using CarePricer.

Presenter

UF Speaker Lucas Lerma

Lucas Lerma

Senior Adoption Success Consultant

Lucas Lerma joined nThrive in 2010 as a Patient Access Senior Consultant. In 2015, Mr. Lerma transitioned to his current role as Senior Adoption Success Consultant and provides best practice recommendations for clients using nThrive products such as CarePricer, Eligibility and Benefits. Mr. Lerma has over 37 years of Revenue Cycle experienced, focused primarily on Patient Access.

THOUGHT LEADERSHIP

Unpack KnowledgeSource – What’s new?

Would you like to help shape the roadmap? This session will offer a review of upcoming roadmap concepts, data informers and upcoming strategic focus.

Presenter

UF Speaker Q-Warner

Q. Prime-Warner

VP Product Management

Q. Prime-Warner is nThrive’s VP of Product Management for Reference and Knowledge Products. She has been with nThrive for 19 years, leading our clinical consulting, content operations and product management teams. Her education has focused on health information management and computer information systems. She is also an AAPC Certified Professional Coder and an AHIMA-approved ICD10CM/PCS Trainer/Ambassador. 

PRODUCT STRATEGY AND ROADMAP REVIEW

Patient Access

This session will cover nThrive’s Patient Access product strategy and roadmap. It will review recent user interface refresh efforts, environment upgrades, and newly added modules. It will also provide a first look at exciting integration upgrades planned for 2022.

Presenter

UF Speaker Brietta Hoel

Brietta Hoel

Senior Product Manager

Brietta Hoel joined nThrive in 2021 as Senior Product Manager, leading the Patient Access suite of solutions. She has worked in product management for five years, the past three of which have been in healthcare technology. She has also worked as a consultant for B2B integrations. Ms. Hoel received her Bachelor of Arts in History from the University of Minnesota in 2014.

Thursday, September 23

THOUGHT LEADERSHIP

nThrive Analytics Overview – Revenue Cycle Analyzer

This session will focus on how to use Revenue Cycle Analyzer to help provide a holistic view of your end-to-end revenue cycle performance. Learn how to use this new offering from nThrive to gain visibility that defines actionable interventions to drive revenue yield and reduce cost-to-collect. This session will also dive into best practices using research pivots to slice and dice your data.

Presenter

UF Speaker Dave Ferrin

Dave Ferrin

Senior Consultant, Analytics

David Ferrin, MBA, is a Senior Consultant at nThrive Analytics. As part of his 20 years of experience in healthcare, his work as a swing-shift registrar and biller in the emergency room led him to learn more about revenue cycle processes and services. As a revenue cycle director for a children’s hospital and then within a large CBO, he became interested in understanding data and how the right metrics can drive change to improve the patient experience both before and after receiving care.

BEST PRACTICES

Working in Charge Capture Audit

Hear from a panel of clients on how they use Charge Capture Audit (CCA) daily, along with their tips and tricks! Following, there will be an open forum Q&A as well as a discussion regarding best practices when working with CCA.

Presenter

UF Speaker Sandra Kirby

Sandra Kirby

Client Application Engineer

Sandra Kirby came to  nThrive  11 years ago as an Account Manager for CCA. She has over 20 years of healthcare experience with a focus on billing, coding, and collections. She is currently part of the Adoption Success team, working with client post implementation to ensure product and best practice adoption. She also continues to strive to provide excellent client experience.  

PRODUCT STRATEGY AND ROADMAP OVERVIEW

Charge Capture Audit

This session will focus on how Charge Capture Audit (CCA) can help improve net revenue and compliance by identifying and correcting missed charges, overcharges and coding errors, utilizing a flexible customizable workflow. The session will review the new enhancements and reports that have been added to the product this year. It will also walk through plans for the upcoming year.

Presenter

UF Speaker Mark Bourdreaux

Mark Boudreaux

Director, Product Management

Mark Boudreaux has been with nThrive since 2005. During that time, Mr. Boudreaux has worked in product management and product marketing, supporting several of nThrive’s revenue cycle technology solutions. Currently, Mr. Boudreaux is the Director of Product Management for nThrive. In this role, he is responsible for managing and directing the overall product vision for nThrive’s charge integrity solutions. Mr. Boudreaux earned a Bachelor of Science degree in both Health Information Management (1994) and Business Administration (1985) from the University of Louisiana at Lafayette.

BEST PRACTICES

Working in Claims Management

Learn how to keep your Claims Management system optimized for maximum performance, hear from clients on best practices and get a brief introduction to product enhancements.

Presenter

UF Speaker Nick Harger

Nick Harger

Adoption Success Consultant

Nick Harger has over nine years of experience in healthcare technology, all of them with nThrive. During that time, he has served as an Account Manager, Problem Manager, Team Lead Solutions Management team, and Manager of Adoption Success. Due to the many positions he has held, Mr. Harger has worked with myriad strategic clients across all the different facets of Claims Management support. 

PRODUCT STRATEGY AND ROADMAP OVERVIEW

Claims Management

This session will cover nThrive’s Claims Management product strategy and roadmap. It will review emerging trends in the billing market and how we are expanding our clearinghouse capabilities and integration capabilities to better suit providers’ needs. The session will offer updates on the progress of the Claims web application, plans for the expanded Payor Connect solution, and review future development ideas to help drive automation and autonomy in the revenue cycle.

Presenter

UF Speaker Taylor Bynum

Taylor Bynum

Director of Product Management

Taylor Bynum joined nThrive in 2012 and has spent the last ten years working across multiple disciplines, including account management and strategic project management. He currently serves as the Director of Product Management. Mr. Bynum is regarded as a subject matter expert in the Claims Management product suite and has dedicated his career building and supporting back-end revenue cycle solutions. Mr. Bynum holds a Bachelor of Business Administration degree from Texas Tech University’s Rawls College of Business.

Tuesday, October 12

BEST PRACTICES

Working in Charge Capture Audit

Hear from a panel of clients on how they use Charge Capture Audit (CCA) daily, along with their tips and tricks! Following, there will be an open forum Q&A as well as a discussion regarding best practices when working with CCA.

Presenter

UF Speaker Sandra Kirby

Sandra Kirby

Client Application Engineer

Sandra Kirby came to nThrive 11 years ago as an Account Manager for CCA. She has over 20 years of healthcare experience with a focus on billing, coding, and collections. She is currently part of the Adoption Success team, working with client post implementation to ensure product and best practice adoption. She also continues to strive to provide excellent client experience.  

PRODUCT STRATEGY AND ROADMAP OVERVIEW

Charge Capture Audit

This session will focus on how Charge Capture Audit (CCA) can help improve net revenue and compliance by identifying and correcting missed charges, overcharges and coding errors, utilizing a flexible customizable workflow. The session will review the new enhancements and reports that have been added to the product this year. It will also walk through plans for the upcoming year.

Presenter

UF Speaker Mark Bourdreaux

Mark Boudreaux

Director, Product Management

Mark Boudreaux has been with nThrive since 2005. During that time, Mr. Boudreaux has worked in product management and product marketing, supporting several of nThrive’s revenue cycle technology solutions. Currently, Mr. Boudreaux is the Director of Product Management for nThrive. In this role, he is responsible for managing and directing the overall product vision for nThrive’s charge integrity solutions. Mr. Boudreaux earned a Bachelor of Science degree in both Health Information Management (1994) and Business Administration (1985) from the University of Louisiana at Lafayette. 

BEST PRACTICES

Working in Claims Management

Learn how to keep your Claims Management system optimized for maximum performance, hear from clients on best practices and get a brief introduction to product enhancements.

Presenter

UF Speaker Nick Harger

Nick Harger

Adoption Success Consultant

Nick Harger has over nine years of experience in healthcare technology, all of them with nThrive. During that time, he has served as an Account Manager, Problem Manager, Team Lead Solutions Management team, and Manager of Adoption Success. Due to the many positions he has held, Mr. Harger has worked with myriad strategic clients across all the different facets of Claims Management support. 

PRODUCT STRATEGY AND ROADMAP REVIEW

Claims Management

This session will cover nThrive’s Claims Management product strategy and roadmap. It will review emerging trends in the billing market and how we are expanding our clearinghouse capabilities and integration capabilities to better suit providers’ needs. The session will offer updates on the progress of the Claims web application, plans for the expanded Payor Connect solution, and review future development ideas to help drive automation and autonomy in the revenue cycle.

Presenter

UF Speaker Taylor Bynum

Taylor Bynum

Director of Product Management

Taylor Bynum joined nThrive in 2012 and has spent the last ten years working across multiple disciplines, including account management and strategic project management. He currently serves as the Director of Product Management. Mr. Bynum is regarded as a subject matter expert in the Claims Management product suite and has dedicated his career building and supporting back-end revenue cycle solutions. Mr. Bynum holds a Bachelor of Business Administration degree from Texas Tech University’s Rawls College of Business.

Wednesday, October 13

THOUGHT LEADERSHIP

nThrive Analytics Overview – Revenue Cycle Analyzer

This session will focus on how to use Revenue Cycle Analyzer to help provide a holistic view of your end-to-end revenue cycle performance. Learn how to use this new offering from nThrive to gain visibility that defines actionable interventions to drive revenue yield and reduce cost-to-collect. This session will also dive into best practices using research pivots to slice and dice your data.

Presenter

UF Speaker Dave Ferrin

Dave Ferrin

Senior Consultant, Analytics

David Ferrin, MBA, is a Senior Consultant at nThrive Analytics. As part of his 20 years of experience in healthcare, his work as a swing-shift registrar and biller in the emergency room led him to learn more about revenue cycle processes and services. As a revenue cycle director for a children’s hospital and then within a large CBO, he became interested in understanding data and how the right metrics can drive change to improve the patient experience both before and after receiving care.

THOUGHT LEADERSHIP

Leveraging Education to improve Patient Experience, Financial and Operational Outcomes

A well-trained staff improves the patient experience, your revenue cycle, and financial and operational outcomes—but where to start? In this session, you will discover strategies for developing internal education plans, including cross-training and growing your own labor pool. This session will also review the elements that factor into an education plan, including pre- and post-assessments, generational learning techniques and more, so you can hit the ground running.

Presenters

UF-Speaker-Darcelle-Johnson

Darcelle K. Johnson

Senior Manager, Educational Content Development

Darcelle K. Johnson is the Senior Manager of Educational Content Development. Ms. Johnson manages a team of subject matter experts in all areas of the revenue cycle (front/middle/back) for nThrive Learning Solutions. She is an experienced hospital revenue cycle professional with over 25 years of healthcare experience and over 12 years of leadership in driving solutions and processes in front and back-end activities (registration/audit/billing/denial management/collections). With a multitude of revenue cycle management experience, she is also an experienced trainer and educator in online learning solutions.

UF Speaker Debbie Flieger

Debbie Flieger

Manager, Client Concierge

With over 25 years of experience within the healthcare industry, Ms. Flieger has trained thousands of coders and providers in ICD-10-CM and CPT coding. She joined nThrive as a member of the education development team and is currently the manager of Client Concierge. Ms. Flieger served as President of the St. Louis West Chapter of the AAPC and received the chapter’s Coder of the Year award in 2012. 

BEST PRACTICES

Working in CDM Master

Join us for a workflow optimization review and nThrive recommendations on monthly, quarterly and annual maintenance to achieve maximum utilization with CDM Master. Following we will have an open round table discussion including a client panel Q&A session.

Presenter

UF Speaker Beth Myers

Beth Myers

Principal Adoption Success Consultant

Beth Myers joined nThrive in March 2013 as an Account Manager supporting Charge Integrity products, including CDM Master, Cost to Charge Analytics, and KnowledgeSource. In her current role, Ms. Myers assists customers with realizing the full value of nThrive products and how to use them to best benefit their organization and achieve their goals. She received her Bachelor of Science in Management from Georgia Tech with specializations in Marketing, Operations, and Industrial/Organizational Psychology.

PRODUCT STRATEGY AND ROADMAP REVIEW

CDM Master

This session will cover current market trends impacting chargemaster coding and compliance along with nThrive’s product strategy to meet market needs. The session will review what was accomplished this year and provide an update on CDM Management, nThrive’s new state-of-the-art cloud-based chargemaster management platform, which is live in several early adopter sites. Plans for next year will also be reviewed.

Presenter

UF Speaker Mark Bourdreaux

Mark Boudreaux

Director, Product Management

Mark Boudreaux has been with nThrive since 2005. During that time, Mr. Boudreaux has worked in product management and product marketing, supporting several of nThrive’s revenue cycle technology solutions. Currently, Mr. Boudreaux is the Director of Product Management for nThrive. In this role, he is responsible for managing and directing the overall product vision for nThrive’s charge integrity solutions. Mr. Boudreaux earned a Bachelor of Science degree in both Health Information Management (1994) and Business Administration (1985) from the University of Louisiana at Lafayette. 

THOUGHT LEADERSHIP

Robotic Process Automation (RPA)

This session will provide insight into RPA and how it can help hospitals and providers improve productivity and efficiency by streamlining operations, reducing the time required to complete tasks, improving financial performance, and lowering labor costs through the utilization of bots. Here, you will learn how to automate complex tasks including claim edit resolution, denials management, authorization management, and other processes.

Presenter

UF Speaker Bill Knox

Bill Knox

VP Product Management

Bill Knox is Vice President of Product Management for nThrive Collections, Denials, and RPA products. He has worked for nThrive for 27 years and served many roles supporting our clients. Mr. Knox has spent a tremendous amount of time in hospital business offices identifying problems in the billing and collections processes that require innovative technology solutions. He holds a Bachelor of Science degree from Texas A&M University. 

Thursday, October 14

THOUGHT LEADERSHIP

Unpack KnowledgeSource – What’s new?

Would you like to help shape the roadmap? This session will offer a review of upcoming roadmap concepts, data informers and upcoming strategic focus.

Presenter

UF Speaker Q-Warner

Q. Prime-Warner

VP Product Management

Q. Prime-Warner is nThrive’s VP of Product Management for Reference and Knowledge Products. She has been with nThrive for 19 years, leading our clinical consulting, content operations and product management teams. Her education has focused on health information management and computer information systems. She is also an AAPC Certified Professional Coder and an AHIMA-approved ICD10CM/PCS Trainer/Ambassador. 

BEST PRACTICES

Working in Patient Access

Learn how to manage and optimize CarePricer adoption and utilization. This session will focus on estimation accuracy, point-of-service collection and overall ROI through use of the CarePricer product and reporting. Hear from a client on their success in using CarePricer.

Presenter

UF Speaker Lucas Lerma

Lucas Lerma

Senior Adoption Success Consultant

Lucas Lerma joined nThrive in 2010 as a Patient Access Senior Consultant. In 2015, Mr. Lerma transitioned to his current role as Senior Adoption Success Consultant and provides best practice recommendations for clients using nThrive products such as CarePricer, Eligibility and Benefits. Mr. Lerma has over 37 years of Revenue Cycle experienced, focused primarily on Patient Access.

PRODUCT STRATEGY AND ROADMAP REVIEW

Patient Access

This session will cover nThrive’s Patient Access product strategy and roadmap. It will review recent user interface refresh efforts, environment upgrades, and newly added modules. It will also provide a first look at exciting integration upgrades planned for 2022.

Presenter

UF Speaker Brietta Hoel

Brietta Hoel

Senior Product Manager

Brietta Hoel joined nThrive in 2021 as Senior Product Manager, leading the Patient Access suite of solutions. She has worked in product management for five years, the past three of which have been in healthcare technology. She has also worked as a consultant for B2B integrations. Ms. Hoel received her Bachelor of Arts in History from the University of Minnesota in 2014.

BEST PRACTICES

Working in Contract Management

Contract Management Optimization: Keys to Driving Accuracy and Realizing Value

This will be a panel discussion about vital contract management processes such as how transaction codes impact your accounts, Advanced Worklist coaching, a file processing overview, netting down your A/R and a discussion about Contract Analyzer. Panelists will include clients and nThrive team members.

Presenter

UF Speaker Pat Nicks

Pat Nicks

Principal Adoption Success Consultant

Pat Nicks has worked in contract management for 20 years, helping clients get ROI from the product through functional training and training clients on how to combine Contract Management into their PSA workflow. Before joining nThrive, Mr. Nicks obtained extensive knowledge of hospital revenue cycle over a 27-year period in the hospital industry. Mr. Nicks is a Certified Trainer and has multiple certifications from the Texas Hospital Association and other training groups.

PRODUCT STRATEGY AND ROADMAP REVIEW

Contract Management

This session will cover nThrive’s Contract Management product strategy and roadmap. Updates will be provided regarding strategic initiatives around self-service repricing, Chromium-based browser capability efforts, self-service payor code mapping and line-item worklists. Ongoing enhancements and new development will also be discussed.

Presenter

UF Speaker Zantaya Collins

Zatanya Collins

Director, Product Management

Zatanya Collins serves as Director of Product Management for nThrive’s Contract Management suite of products. Ms. Collins is responsible for managing and directing the overall product vision for nThrive’s contract management solutions. She has over 24 years of healthcare experience, including 20 years with nThrive. Ms. Collins graduated Magna Cum Laude with a degree in Economics from Tougaloo College and has a Master of Public Health degree with an emphasis in Healthcare Administration from Northern Illinois University.